Offices & Services

Office of Information Technology

The Office of Information Technology (OIT) exists to serve students, faculty, and staff with reliable, efficient, and innovative technologies that advance the University’s mission.

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University Help Desk

Shaw University IT Help Desk

Students, Faculty, & Staff

Hours of Operation: Monday-Friday 8:00 a.m. to 5:00 p.m.
Faculty/Staff Support Phone Number: 919-546-8587
Contact email: helpdesk@shawu.edu

Submit a Request

Our help ticketing system is an alternative way to seek assistance alongside our phone and email support options. Use the link below to access the platform, create a new ticket, and our team will address your IT needs promptly.

Submit a Ticket

Accessing Email

Please use the following link to access your email from home or any location off-campus.
https://sso.shawu.edu

  • Login with your ShawU username and password then click on the Outlook button.

If more assistance is needed, call the Help Desk support line at (919) 546-8587.

Frequently Asked Questions

  • You can download the Outlook app from the Apple iOS app store or the Google Play store. Login to the app with your ShawU email address and ShawU password

  • Students can download the Gmail app from the Apple iOS app store or the Google Play store. Login to the app with your Bears email address and Bears password.

  • For faculty and staff, your ShawU username is the first half of your email address before @shawu.edu. For students, your username is your student id number.

IT for Students

The Office of Information Technology (OIT) exists to serve students, faculty, and staff with reliable, efficient, and innovative technologies that advance the University’s mission.

 

  • All students are issued Google Workspace accounts (previously Google Apps and G-suite), which includes the following Google products:

    • Gmail
    • Calendar
    • Meet and Chat
    • Drive, including Docs, Sheets, and Slides
    • Assorted other web-based Google applications

    Users in violation of the Google Terms of Service or Shaw University acceptable use policy will have their accounts suspended, and may permanently lose access to these systems.

  • What do I need to know and do to access my new email account?

    • Your email username is a combination of your first name, middle name, last name, suffix, and student ID number
    • Your Bears email address is your email username followed by @bears.shawu.edu.
    • To find out your email username and initial password:

  • To access your student email account on your smartphone:

    For iPhone:

    Download the Gmail app (by Google) from the Apple App Store and login with your Bears email address and password.

    For Android:

    Download the Gmail app (by Google) from the Google Play Store and login with your Bears email address and password.

  • Please call Shaw University’s helpdesk (919) 546-8587 or send email to helpdesk@shawu.edu if you are experiencing any issues or problems with your Shaw University accounts.

    • Shaw University will provide an email address or alias upon your graduation.
    • Students can sign in with their ID number and password to Windows computers
    • Students can sign into Chrome OS systems using their Bears Gmail address and password

Technology & Network Services

Shaw University’s help desk provides and supports the following network services:

  • End user support for all faculty, staff, and students
  • System support for all University-managed workstations
  • Classroom technology support for all University facilities
  • Server and cloud services support for all University servers and cloud services
  • Network support, including campus wireless, ethernet, and associated infrastructure
  • Database support, including database administration services
  • Printing support for all enterprise multifunction copiers

For more information, please call (919) 546-8547 or send email to: helpdesk@shawu.edu

Training & Software Purchase

Jenzabar Training

Microsoft Office

Academic Technology

Computer Labs

Shaw University has several computer labs across campus. Shaw’s Windows systems are standardized on Lenovo and Dell workstations with high end components, including Intel processors and solid-state hard drives. All Windows-based computers are running Windows 10. Systems are centrally managed with Microsoft Active Directory and other system management tools. There are also web browsing kiosks in some lab locations running Chrome OS and are managed by the Google Suite. We have Macs in the Mass Communication department running Mac OS and the Adobe Creative Cloud.

Smart Rooms

Our standard classroom configuration includes a 4K digital Smartboard powered by a Windows 10 PC. We are actively upgrading any remaining older analog technologies or projector-based smartboards.

Video Tutorials

ShawU offers a growing selection of video tutorials to aid you in solving the most experienced issues with our technologies.

View the Video Tutorials Page

Contact Us

Office of Information Technology
Hours: Monday-Friday 8:00 a.m. to 5:00 p.m.
Support Phone Number: 919-546-8587
Contact email: helpdesk@shawu.edu

If you would like to book an appointment with an IT staff member, please use this link: Book @ Help@ShawU.

Quick Links

Office of Academic Success
Office of Digital Teaching & Learning